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EyeExcel Contacts Help
You will find helpful pages in the following categories. If you can't find the answer to your question,
please don't hesitate to call us at 1-800-822-6853 or email us at service@eyeexcel.com.
How to Read Your Contact Lens Prescription
Many customers aren't used to ordering their contact lenses directly online so
you may not be familiar with the different parameters listed on your contact lens prescription. It is essential that you
both understand and correctly enter these parameters so that you receive the correct contact lenses! Please review our
How to Read Your Prescription page before ordering or allow us to obtain your prescription
for you (a small fee may apply) to ensure that you get the right lens.
Contact Lens Prescriptions and the Federal Law: Learn how this law made it much easier for you to
enjoy the savings and convenience of ordering contact lenses on-line from EyeExcel Contacts.
Shipping Information
Our Shipping Information page answers frequently asked
questions about shipping, including rates, estimated delivery times and policies.
How to Place an Order
We have a detailed outline of the order process in our
How to Order. We also have a special
Printable Order Form if you would like to fax or
mail your order. Finally, we have a Prescription Help page
to help you enter your prescription correctly. If you are concerned about ordering from us
for the first time, read our satisfaction guarantee!
Order Tracking Information
Customers who have placed an order can track their order
progress online using our
Online Order Tracking page.
Quick tracking links
are also included in most customer service email messages that you will receive.
Questions about Contact Lenses
If you have general questions about contact lens types, care
and other general information, chances are we've answered your question in our Contact Lens FAQ page.
EyeExcel Contacts Return Policy
All lenses carry a 30-day money back guarantee for unopened or defective
lenses. Items may be returned within 30 days of purchase provided they
are unopened, undamaged and in original condition. Defective lenses can be
exchanged for the same product if the manufacturer confirms the defect. For more
details, please see our returns policy.
Corporate Information
EyeExcel Contacts is part of a family of web sites that has
been selling contact lenses and optical goods online since 1996. We have thousands of happy customers who
keep coming back to our web site because of our low prices, ease of use and outstanding service. Place an order today and let our great customer service win you over! For more information, we have provided a brief Corporate History.
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