Toll Free 1-800-822-6853  Select Your Contact Lens: Contact Lens List Acuvue Acuvue 1-Day Acuvue 1-Day Moist Acuvue 1-Day TruEye Acuvue 2 Acuvue 2 Colours Enhancers Acuvue 2 Colours Opaques Acuvue Advance Acuvue Advance for Astigmatism Acuvue Advance Plus Acuvue Bifocal Acuvue Oasys Acuvue Oasys for Astigmatism Acuvue Oasys for Presbyopia Air Optix Aqua Air Optix for Astigmatism Air Optix Multifocal Air Optix Night & Day Avaira Biofinity Biofinity Toric Biofinity Multifocal Biomedics 38 Biomedics 55 Biomedics EP Biomedics 1-Day Biomedics Premier Biomedics Toric Biomedics XC Boston Lenses Clearsight 1-Day Clearsight 1-Day Toric Clear View Dailies AquaComfort Plus Encore Expressions Extreme H2O Fluorex Lenses Fluoroperm Lenses Focus Dailies Focus Dailies Progressives Focus Dailies Toric Focus Monthly Focus Monthly SoftColors Focus Night & Day Frequency 38 Frequency 55 Frequency 55 Aspheric Frequency 55 Multifocal Frequency 55 Toric Frequency 55 Toric XR Freshlook Colors Freshlook Colors One Day Freshlook Colorblends Freshlook Colorblends Toric Freshlook Dimensions Freshlook Toric Freshlook Visitint Hydrasoft Lenses Night & Day Optima 38 Lenses Optima FW Optima Toric Optimum Classic Optimum Comfort Optimum Extra Optimum Extreme O2-Optix Paragon Paraperm Lenses Polycon II Preference Lenses Proclear Lenses Purevision Lenses Rigid Gas Perm (RGP) Lenses SGP Lenses Soflens 38 Soflens 66 Toric Soflens Daily Disposable Soflens Multifocal Softcon EW Transaire Ultraflex 38 Ultraflex 55 Vertex Lens Types Daily Disposable 1-2 Week Disposable 1-3 Month Disposable Conventional (Vial) Toric RGP (Oxygen Permeable) Colored and Tinted Bifocal Lens Manufacturers Bausch & Lomb Biocompatibles Boston Ciba Vision Cooper Vision Johnson & Johnson OSI/American Hydron Vistakon Wesley-Jessen LENS ACCESSORIES Accessories EyeCare Products Reading Glasses Johnson & Johnson Returns Policy How to Return Defective Johnson & Johnson Contact Lenses If you believe the Johnson & Johnson lenses you've received are defective, please follow the directions below: Contact Johnson & Johnson Customer Relations at 1-800-843-2020 (Mon-Fri, 10AM-5PM EST, if outside business hours leave a detailed message and a Johnson & Johnson Customer Relations Specialist will contact you) Explain the defect to Johnson & Johnson Johnson & Johnson will provide you a reference number acknowledging your complaint Call EyeExcel Contacts at 1-800-822-6853 and supply the complaint reference number you were provided by Johnson & Johnson EyeExcel Contacts will provide you with a replacement for the defective lenses in your order If a defective product return is required, Johnson & Johnson will send you a postage paid return label to retrieve the lenses for evaluation Lenses ARE NOT to be returned to EyeExcel Contacts You may contact us at 1-888-248-5367, once Johnson & Johnson has provided you a reference number and instructed you to contact EyeExcel Contacts for a replacement order. Our Customer Care Specialists are available Monday-Friday 9AM-7PM and Saturday 11AM-5PM Eastern time and will be pleased to assist you. If you have any questions regarding our returning Johnson & Johnson products, please contact us. back to returns LENS TYPES LENS BRANDS LENS INDEX CONTACT LENS FAQ CONTACT US HELP ABOUT US PRIVACY POLICY If you are having any unexplained eye discomfort, watering, vision change or redness, remove your lenses immediately and consult your eye care professional before wearing your lenses again.