EyeExcel Contacts Returns Policy
- 30-Day Return Policy
Items may be returned within 30 days of purchase provided they
are unopened, undamaged and in original condition. Such returns
will receive credit in full, excluding any shipping charges. We
cannot accept opened boxes and vials, as we are unable to return
these to the manufacturer.
- Defective Products
In the unlikely event you receive a defective lens, do not throw the lens away.
It may need to be returned to the manufacturer for analysis. Provided the lens
manufacturer agrees the lens is defective, a replacement lens will be issued at
no cost. Please note that defective lenses may only be exchanged for the exact
same lens and prescription. We cannot issue refunds for defective items.
- Returns Procedure
Before returning items, please contact our customer service department
(by email or phone). If emailing, please include your name, order number,
the reason for the return in the email, and whether you would like a refund
or exchange. If calling, please have this information available. Our customer
service department will issue you a Return Merchandise Authorization (RMA)
number. This number should be written prominently in the address portion of
your return package.
- Mailing Address
After obtaining an RMA number, send your return to:
Attn: EyeExcel Contacts Product Returns
RMA#: (write your RMA here)
4265 Diplomacy Drive
Columbus, OH 43228-3834
- Mailing Instructions
Please package your return carefully to ensure your lenses are not damaged in shipment –
we cannot issue credit for items damaged in transit to our office. Also, to
ensure safe delivery, you should ship your package using a trackable carrier
(we recommend UPS, FedEx or DHL). We are unable to issue credit for packages
lost in transit to our office.
If you have any questions regarding our returns policy, please contact us.
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